FREQUENTLY ASKED QUESTIONS (FAQs)

1. What is PEHNAVA’s Return & Exchange Policy?

PEHNAVA generally does not offer refunds for completed purchases. However, eligible products may be exchanged within seven (7) days of receiving your order, subject to our Return, Exchange & Refund Policy.

Products must be unused, unworn, unwashed, and returned with their original tags, packaging, and proof of purchase.

Please refer to our Return, Exchange & Refund Policy for complete details.

2. How can I stay updated about new arrivals and promotions?

Follow PEHNAVA through our official website and social media platforms to stay informed about new collections, seasonal sales, exclusive offers, and promotional campaigns.

3. How can I contact Customer Support?

You can reach our Customer Support Team through the following channels:

WhatsApp: +92 306 0898753

Telephone: +92 306 0898753

Email: pehnava489@gmail.com

4. Can I modify my order after placing it?

Orders may only be modified before they have been dispatched.

If you need to make any changes, please contact our Customer Support Team as soon as possible. Once an order has been shipped, modifications are generally no longer possible.

5. Can I send an order as a gift?

Yes.

You may place an order and have it delivered directly to your family, friends, or loved ones.

Gift packaging or personalized messages may be available upon request, subject to availability.

6. How do I choose the correct size?

A detailed Size Guide is available on every product page.

If you need additional assistance, our Customer Support Team will be happy to help you choose the most suitable size.

7. What are the delivery charges?

Shipping charges, where applicable, are calculated during checkout based on your delivery location, order value, and package weight.

PEHNAVA may also offer Free Shipping promotions from time to time.

8. Which courier services are used?

PEHNAVA works with trusted courier partners across Pakistan, including but not limited to:

• TCS
• Leopards Courier
• Call Courier
• M&P Courier
• Other authorized logistics partners

Courier selection depends on your location and service availability.

9. What payment methods do you accept?

We currently accept:

• Cash on Delivery (COD)
• Direct Bank Transfer
• Debit & Credit Cards
• Other secure online payment methods, where available

Available payment methods may change from time to time.

10. How long does delivery take?

Orders are generally delivered within 3–7 working days after dispatch.

Deliveries to remote locations or during sales, Eid, or festive seasons may require additional time.

11. How do I place an order?

Ordering from PEHNAVA is simple:

1. Select your desired product.
2. Choose your preferred size.
3. Click Add to Cart.
4. Proceed to Checkout.
5. Enter your billing and shipping details.
6. Select your preferred payment method.
7. Review your order.
8. Click Place Order.

You will receive an order confirmation via SMS, WhatsApp, or email.

12. Can I cancel my order?

Yes.

Orders may be cancelled any time before dispatch.

Once an order has been shipped, cancellation requests cannot normally be accepted.

Please contact Customer Support immediately if you wish to cancel your order.

13. What should I do if I receive a damaged or incorrect item?

If you receive a damaged, defective, or incorrect product, please contact us within 24 hours of delivery.

You may be asked to provide photographs or videos for verification.

Our team will review your claim and arrange an appropriate resolution.

14. How can I track my order?

Once your order has been dispatched, you’ll receive tracking information via SMS, WhatsApp, or email.

You can use the provided tracking number on the courier company’s website to monitor your shipment.

15. Is my personal information secure?

Yes.

Protecting your privacy is extremely important to us.

PEHNAVA implements appropriate technical and organizational safeguards to protect your personal information against unauthorized access, misuse, or disclosure.

Please refer to our Privacy Policy for complete information.

16. I forgot my password. What should I do?

Simply click the Forgot Password option on the login page.

Password reset instructions will be sent to your registered email address.

17. How can I subscribe to receive updates?

You can subscribe to the PEHNAVA Newsletter by entering your email address in the newsletter subscription section on our website.

Subscribers receive updates regarding:

• New Arrivals
• Exclusive Discounts
• Seasonal Collections
• Promotional Campaigns

18. Do you offer international shipping?

At present, PEHNAVA ships within Pakistan only.

International shipping services may be introduced in the future.

Please follow our official channels for future announcements.

19. How do I create an account?

Click Create Account on our website, complete the required information, and submit the registration form.

Once registered, you’ll be able to:

• View your order history.
• Save multiple shipping addresses.
• Manage your account details.
• Enjoy a faster checkout experience.

20. Can product colors differ from what I see on my screen?

Yes.

Although we make every effort to display product colors accurately, slight variations may occur due to:

• Studio lighting
• Photography
• Mobile or computer screen settings
• Individual device display characteristics

Such minor variations are normal and are not considered manufacturing defects.

21. Where is PEHNAVA located?

PEHNAVA Warehouse
Street 11, Mohalla Imam Bargah,
Asghar Mall Scheme,
Rawalpindi, Pakistan

22. What should I do if my order is incomplete?

If any item is missing from your shipment, please contact our Customer Support Team within 24 hours of receiving your order.

We will investigate the matter and provide an appropriate resolution as quickly as possible.

23. Can I exchange a product because of a size issue?

Yes.

Size exchanges are available in accordance with our Return & Exchange Policy.

Shipping charges associated with size exchanges are generally the responsibility of the customer unless the exchange is required due to an error on the part of PEHNAVA.

24. What products does PEHNAVA offer?

PEHNAVA specializes in Premium Women’s Eastern Wear, including:

• Kurtas
• Two-Piece Suits
• Three-Piece Suits
• Matching Trousers
• Dupattas
• Seasonal & Festive Collections

We regularly introduce new styles to keep you ahead of the latest fashion trends.

PEHNAVA

The Trend Edit
Premium Women’s Eastern Wear