SHIPPING POLICY
PEHNAVA
At PEHNAVA, we are committed to ensuring the timely, secure, and efficient delivery of every order placed through our website. We make every reasonable effort to ensure that your order arrives safely, in excellent condition, and within the estimated delivery timeframe.
Please read our Shipping Policy carefully before placing your order.
1. ORDER PROCESSING AND DISPATCH
Orders are ordinarily processed within twenty-four (24) to forty-eight (48) working hours following order confirmation.
For the purposes of this policy, working days mean Monday through Saturday, excluding public holidays.
Orders placed on Sundays, public holidays, or during periods of exceptionally high demand—including Eid, seasonal sales, promotional campaigns, and festive events—may require additional processing time.
Once your order has been dispatched, you will receive a confirmation via SMS, WhatsApp, or email, including shipment tracking details where available.
Every order undergoes a final quality inspection before dispatch to ensure it meets the high standards maintained by PEHNAVA.
2. DELIVERY TIMEFRAME
2.1 Deliveries Within Pakistan
The standard estimated delivery period for orders within Pakistan is three (3) to seven (7) working days from the date of dispatch.
Deliveries to remote or less accessible areas may require additional transit time depending on courier availability and regional accessibility.
During periods of increased demand, including promotional campaigns, festive seasons, or unforeseen circumstances, delivery times may be extended.
2.2 International Deliveries
At present, PEHNAVA delivers exclusively within Pakistan.
We plan to introduce international shipping in the future. Customers are encouraged to follow our official website and social media channels for updates regarding international delivery services.
3. SHIPPING CHARGES
Shipping charges are determined based on the delivery location, package size, package weight, and order value.
Any applicable shipping charges will be clearly displayed during checkout before order confirmation.
From time to time, PEHNAVA may offer promotional shipping benefits, including Free Shipping on eligible orders. Such promotions will be subject to their respective terms and conditions.
Shipping costs associated with exchanges requested due to size selection or customer preference shall generally be the responsibility of the customer unless the exchange is required due to an error on the part of PEHNAVA.
4. ORDER TRACKING
After your order has been dispatched, shipment tracking details will be shared via SMS, WhatsApp, email, or another suitable communication channel, where available.
Customers may track their shipment through the designated courier service provider.
If you require assistance regarding your shipment status, our Customer Support Team will be happy to assist you.
5. FAILED DELIVERY ATTEMPTS
Customers are responsible for providing complete and accurate shipping information, including the delivery address and contact number.
If delivery cannot be completed due to incorrect information, customer unavailability, refusal to accept delivery, or any other customer-related reason, the courier company may attempt redelivery according to its standard procedures.
Orders that remain undelivered after repeated delivery attempts may be returned to PEHNAVA.
In such cases, customers may be required to place a new order and may be responsible for any additional shipping charges.
6. DAMAGED, MISSING, OR INCORRECT ITEMS
Customers are requested to inspect their package immediately upon delivery.
Any claims relating to damaged products, missing items, or incorrectly delivered products must be reported to PEHNAVA within twenty-four (24) hours of receiving the order.
Customers may be requested to provide photographs, videos, or other supporting evidence to facilitate verification.
Following review, PEHNAVA will determine an appropriate resolution, which may include:
- Product replacement.
- Product exchange.
- Refund or store credit, where applicable.
7. DELIVERY DELAYS
While PEHNAVA strives to deliver every order within the estimated timeframe, delays may occasionally occur due to circumstances beyond our reasonable control.
These circumstances may include, but are not limited to:
- Severe weather conditions.
- Public holidays.
- Natural disasters.
- Political or civil disturbances.
- Courier service interruptions.
- High order volumes during sales and promotional campaigns.
PEHNAVA shall not be held liable for delays caused by events beyond its reasonable control.
8. CASH ON DELIVERY (COD)
Cash on Delivery (COD) is available for eligible orders across Pakistan.
Customers are requested to ensure their availability at the delivery address and keep the exact payment amount ready at the time of delivery.
PEHNAVA reserves the right to verify Cash on Delivery orders before dispatch and may, at its sole discretion, decline or cancel any order that cannot be satisfactorily verified.
9. RIGHTS AND RESERVATIONS
PEHNAVA reserves the right to amend, revise, or update this Shipping Policy at any time without prior notice.
Any changes shall become effective immediately upon publication on the website.
Customers are encouraged to review this policy periodically.
10. CONTACT INFORMATION
For enquiries regarding shipping, delivery, or order dispatch, please contact:
PEHNAVA
Email: pehnava489@gmail.com
WhatsApp: +92 306 0898753
Telephone: +92 306 0898753
Address:
PEHNAVA Warehouse
Street 11, Mohalla Imam Bargah,
Asghar Mall Scheme,
Rawalpindi, Pakistan
PEHNAVA
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