PRIVACY POLICY
PEHNAVA
At PEHNAVA, we value and respect the privacy of our customers and website visitors. This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you visit our website, place an order, create an account, or otherwise interact with our services.
By accessing or using the PEHNAVA website, creating an account, making a purchase, or using any of our services, you acknowledge that you have read, understood, and agreed to the practices described in this Privacy Policy.
1. INFORMATION WE COLLECT
In the course of operating our business and providing our products and services, PEHNAVA may collect certain personal and technical information.
1.1 Personal Information
Personal information may include, but is not limited to:
- Full Name
- Billing Address
- Shipping Address
- Email Address
- Mobile Telephone Number
- Order History
- Payment Information (where applicable)
1.2 Account Information
If you choose to create an account on our website, we may collect:
- Username
- Password
- Account Preferences and Settings
1.3 Technical Information
When you visit our website, certain technical information may be collected automatically, including:
- Internet Protocol (IP) Address
- Browser Type and Version
- Device Information
- Operating System
- Website Usage Data
- Cookies and Similar Technologies
2. HOW WE USE YOUR INFORMATION
The information collected by PEHNAVA is used solely for legitimate business purposes and to provide a better shopping experience.
Your information may be used to:
- Process and fulfill customer orders.
- Arrange shipment and delivery of purchased products.
- Send order confirmations, shipping updates, and customer service communications.
- Respond to customer inquiries and support requests.
- Send promotional offers, newsletters, and marketing communications where consent has been provided.
- Improve our website, products, and customer experience.
- Personalize product recommendations and shopping experiences.
- Detect, prevent, and investigate fraudulent or unauthorized activities.
- Comply with applicable legal and regulatory obligations.
3. RETENTION OF INFORMATION
PEHNAVA retains personal information only for as long as necessary to fulfill the purposes for which it was collected, including:
- Completing customer orders.
- Complying with legal and regulatory obligations.
- Resolving disputes.
- Enforcing our policies and agreements.
When personal information is no longer required, it will be securely deleted, destroyed, or anonymized in accordance with applicable laws and industry practices.
4. DISCLOSURE OF INFORMATION
PEHNAVA does not sell, rent, or trade your personal information to third parties.
However, we may share information with trusted third-party service providers where necessary for business operations.
4.1 Service Providers
These service providers may include:
- Courier and logistics companies.
- Payment processing providers.
- Website hosting and technical support providers.
- Marketing, analytics, and communication service providers.
All third-party providers are expected to maintain appropriate standards of confidentiality and data security.
4.2 Legal Requirements
We may disclose personal information where required by law or where reasonably necessary to:
- Comply with legal obligations or lawful requests.
- Protect the rights, property, or interests of PEHNAVA.
- Protect our customers, employees, or the public.
- Detect, prevent, or investigate fraud or unlawful activities.
5. PAYMENT SECURITY
PEHNAVA is committed to facilitating secure online transactions.
Payments made through our website are processed using secure and reputable payment service providers.
PEHNAVA does not store complete debit card, credit card, or other sensitive payment credentials on its servers.
Accepted payment methods may include:
- Cash on Delivery (COD)
- Direct Bank Transfer
- Credit and Debit Card Payments
- Other approved online payment methods
6. YOUR RIGHTS
Subject to applicable laws, customers have the right to:
- Access the personal information held by PEHNAVA.
- Request correction or updating of inaccurate information.
- Request deletion of personal information, subject to legal and contractual obligations.
- Withdraw consent for marketing communications at any time.
- Unsubscribe from newsletters and promotional emails.
Requests regarding personal information may be submitted through our Customer Support Team.
7. COOKIES POLICY
The PEHNAVA website uses cookies and similar technologies to improve website functionality and enhance your shopping experience.
Cookies may be used to:
- Remember customer preferences and login information.
- Improve website performance and functionality.
- Analyze visitor traffic and browsing behavior.
- Provide personalized product recommendations.
- Deliver relevant advertisements and promotional content.
7.1 Types of Cookies
Essential Cookies
These cookies are required for the proper operation of our website and cannot generally be disabled.
Performance & Analytics Cookies
These cookies help us understand how visitors use our website so that we can improve its performance and user experience.
Marketing Cookies
Marketing cookies help us deliver relevant advertisements and promotional content based on browsing behavior and interests.
8. THIRD-PARTY TECHNOLOGIES
PEHNAVA may use trusted third-party technologies and analytical services, including but not limited to:
- Google Analytics
- Meta Pixel (Facebook Pixel)
- Google Tag Manager (GTM)
- Google Analytics 4 (GA4)
- Advertising and Remarketing Platforms
These third-party providers may collect information regarding website usage in accordance with their own privacy policies.
Customers are encouraged to review the privacy policies of these providers independently.
9. DATA SECURITY
PEHNAVA implements reasonable technical, organizational, and administrative safeguards to protect personal information against:
- Unauthorized access.
- Loss or theft.
- Misuse.
- Alteration.
- Unauthorized disclosure.
While every reasonable effort is made to protect personal information, no method of electronic transmission or storage can be guaranteed to be completely secure. Accordingly, PEHNAVA cannot guarantee absolute security.
10. CHILDREN’S PRIVACY
The PEHNAVA website and services are intended for individuals who are at least eighteen (18) years of age.
We do not knowingly collect personal information from children.
If we become aware that information relating to a child has been collected inadvertently, appropriate measures will be taken to remove such information promptly.
11. AMENDMENTS TO THIS POLICY
PEHNAVA reserves the right to amend, revise, or update this Privacy Policy at any time without prior notice.
Any amendments shall become effective immediately upon publication on our website.
Customers are encouraged to review this Privacy Policy periodically to remain informed of any updates.
12. CONTACT INFORMATION
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us:
PEHNAVA
Email: pehnava489@gmail.com
WhatsApp: +92 306 0898753
Telephone: +92 306 0898753
Address:
PEHNAVA Warehouse
Street 11, Mohalla Imam Bargah,
Asghar Mall Scheme,
Rawalpindi, Pakistan
PEHNAVA
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